Incident Analyst


Reference: GL/Req/006099
Location: London
Type: Permanent
Status: Speculative
Salary/Rate: £45,000 per Annum

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Incident Analyst – Environment Support – ITIL – Incident Management – London.

An exciting opportunity has arisen for a Incident Analyst at a Financial Services organisation in London Bridge. The ideal candidate will be responsible for providing Environment Incident management for non-production environments (including infrastructure related incidents, functional defect triage and handling for both Oracle and Legacy systems), Backups maintenance, Reporting on environment availability and identification of Environments Issues through identification of reoccurring incidents and reporting of these to Integration managers who will treat these as problems and drive them to resolution.

Experience and qualifications –
•Service support – Incident management- (Must)
•Technical skills in Unix, Window, Linux Operating systems
•Infrastructure knowledge
•Networking/Firewall knowledge (basic)
•Oracle/SQL hands on
•Some level of application programming
•ITIL Foundation qualified preferable
•Risk Management