IT Service & Operations Manager


Reference: GL/Req/006256
Location: Loudwater
Type: Permanent
Status: Active
Salary/Rate: £65,000 per Annum

Find out more about this vacancy and apply here

IT Service Manager – Operations – Service Transition – ITIL – Service Improvement – High Wycombe Buckinghamshire – FMCG

An IT Service Manager/Service & Operations Manager is sought after by a large client who are very much a ‘household name’ to join their existing team to ensure day to day system operations run smoothly through effective and efficient coordination of workload and resources to ensure best possible service delivery and support to internal business and external partners.

This role is based in one of their offices (High Wycombe) but will be working with the wider group and third parties.

The vacancy has an above market-rate salary banding, excellent benefits package (inc. car allowance, pension plus more) and great employee initiatives.


Broad Technical knowledge
Solid experience in IT service operations
Experience of negotiating and compiling service contracts
Experience of running service reviews, driving service improvement and co-ordinating post incident analysis.
Proven experience of developing business relationships and dealing successfully with stakeholders, both external and internal
History of implementing and managing continuous improvement initiatives
Cost control and Efficiency maximisation – budgeting, procurement and contracts negotiation
Ability to work effectively with multiple stakeholders and cross functionally
Structured and focused approach to fault diagnosis and resolution
Effective people management skills
Management of 3rd party employees
Problem solving
Track record of implementing changes and managing growth
Influencing, negotiation, partnering
Excellent communication and stakeholder management skills
Analytical skills


Fast Moving Consumer Goods/FMCG/Retail organisation/Vending operation experience
ITIL foundation
Experience of projects with multiple vendor collaboration

If you feel that you would be a good match to this position then please apply and I shall endeavour to respond back to you with a Job Specification for your review.

NEXERE offer generous referral fees for anyone successfully placed so please spread the word to be in line for a generous cash bonus.

IT Service Manager – Operations – Service Transition – ITIL – Service Improvement – High Wycombe Buckinghamshire – FMCG