Service Desk Operations Analyst

Permanent

Reference: AC/Req/006429
Location: South London
Type: Permanent
Status: Active
Salary/Rate: Competitive

Find out more about this vacancy and apply here

Service Desk Operations Analyst/Lead – Escalation Point – Windows Microsoft – Supplier Management Engagement – Insurance Bromley London

A nationally recognised Insurance company are looking to expand their IT Technical Services team in the Bromley-based offices with one of the roles being a Service Desk Operations Analyst/Lead who will support execution, governance and assurance of Service Desk processes across the integrated supply chain.

You will be expected to liaise with internal teams and 3rd party suppliers to ensure the Service Desk meets agreed customer requirements and that there is effective integration and collaboration across suppliers and internal teams.

Responsibilities:

Develop and maintain knowledge of the service desk suppliers eg contractual obligations.
Use service performance data to assess supplier performance vs ontractual obligations.
Highlight risks and issues and identify actions to be followed (progress, changes, issues, risks)
Ensure timely escalation of issues to contract managers following agreed procedures.

This roles have an above market rate salary banding (enquire for further info, cannot be published online), excellent benefits package and great employee initiatives.

Skills Required:

Previous experience of working in a Service Desk role – suitable to a FTSE100 business.
Ability to remain calm and deal with issues to a full resolution.
Exceptional communication and liaison skills.

If you feel that you would be a good match to this position then please apply below and I shall endeavour to respond back to you with a Job Specification for your review.

NEXERE offer generous referral fees for anyone successfully placed so please spread the word to be in-line for a cash bonus.

Service Desk Operations Analyst/Lead – Escalation Point – Windows Microsoft – Supplier Management Engagement – Insurance Bromley London